Return Policy

Returns
You may return or exchange your CASA products – as long as they have not been used or removed from the original packaging – within 14 days of receiving your order.
All returns and exchanges may be subject to review. If your return is subject to review, you will receive an email from theCASA by CH Concierge info@casabycarolinahane.com
To start a return, you can contact us at info@casabycarolinahane.com .

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@casabycarolinahane.com